Frequently Asked Questions.

Read answers to our most common questions.

Can I call to check on my pet?
Can I leave special food for my pet?
Can I leave toys, blankets or other items with my pet?
Can I visit my pet in the hospital?
Do I need a referral from my family veterinarian for non-emergency cases?
Do I need an appointment for emergency care at TVEH?
Does my pet need to be vaccinated?
How do I find the right specialist?
How do I get updates on my pet's condition?
How do I pay for my pet’s care?
My pet is insured – will the costs of treatment be covered?
What does “board-certified” mean?
What happens after my pet comes home?
What if my pet is already on medication?
What information should I bring with me to the hospital?
What is a Diplomate?
What is a veterinary referral hospital?
What is a veterinary specialist?
What makes a specialist different from my family veterinarian?
When should I seek a specialist for my pet?
Who will be taking care of my pet while he or she is in hospital?
Why should I consider TVEH?
Will my family veterinarian be updated about my pet's visit?
Will my pet be left alone at night?

Q: Can I call to check on my pet?

A: Yes. We know that having your pet in hospital is stressful for you and your family. Your TVEH veterinarian will update you daily on your pet’s condition but you are welcome to call in for updates from our staff about your pet’s progress.

Q: Can I leave special food for my pet?

A: TVEH stocks a wide variety of food brands and types. Your pet’s medical condition may require a specific prescription diet (low fat diet, urinary diet, etc) while hospitalized. Be sure to discuss any special feeding instructions or preferences with the veterinarian at the time your pet is admitted to hospital. If your pet is on a special medical diet, we will continue it, if appropriate. We may ask you to provide us with the food if it is not something we routinely carry. Note that we do not permit raw diets at TVEH for any of our inpatients.

Q: Can I leave toys, blankets or other items with my pet?

A: No. We discourage leaving toys or blankets with your pet as these items tend to get soiled and mixed in with our own supplies when laundered. TVEH has many different types of bedding ranging from blankets to fleeces to keep your pet warm and comfortable. If
any toys or bedding have been left behind, we will make every effort to return it to you at the end of their stay, but cannot guarantee this.

All dogs must be leashed when brought into TVRH; cats should be on-leash or in a carrier. To avoid loss, we request that you take your pet's leash and collar or carrier home with you during your pet's hospitalization.

Q: Can I visit my pet in the hospital?

A: Yes. We understand that it is a worrying time when your pet is in hospital, especially if your pet is seriously ill or if the stay lasts several days. Many patients benefit from being visited by their families, so we do encourage this. However, for some pets, a visit can cause over-excitement or stress at a time when a calm recovery period is essential. We ask that you call the hospital shortly before your intended visit to ensure that our staff are available to assist with visit coordination.

Q: Do I need a referral from my family veterinarian for non-emergency cases?

A: A referral from your family veterinarian is strongly encouraged. It is important to have clear communication between all of your pet’s health care providers. Your regular veterinarian can provide the specialist with essential details about your pet’s health. This can include information about previous heath problems, test results, and response to treatment. With this information, unnecessary tests, or duplication of tests can be avoided, and a diagnosis is often reached more quickly.

As well, ongoing patient care is often provided by your family veterinarian. TVEH will communicate directly with your primary care veterinarian and will provide a complete written report regarding your pet’s diagnostic tests, treatments, and outcome. This continuity between specialist and family veterinarian ensures the best possible outcome for your pet.

Q: Do I need an appointment for emergency care at TVEH?

A: No. In an emergency situation an appointment is not necessary. TVEH is open 24/7 for emergency patients. You can also telephone us at 416 247 8387 to get directions or assistance.

Because TVEH is an emergency facility, patients are triaged when they arrive. “Triage” means that the most life-threatening cases are seen first. If more than one animal arrives at the same time, the most critically-ill pet will get examined first. Sometimes this means that an examination in progress may be interrupted, or a less critical patient may have to wait while the veterinary staff tends to another patient. Please be assured that we will work as quickly as possible to care for your pet.

Q: Does my pet need to be vaccinated?

A: Yes. It is essential that preventable contagious diseases and infections are not brought into the hospital. Please make sure your pet’s vaccinations are up-to-date.

We understand that this may not be practical in an emergency, but we do expect you to safeguard the health of our staff and other patients by ensuring that your pet’s vaccinations are current, and to inform us if they are not.

Q: How do I find the right specialist?

A: If your veterinarian feels that your pet would benefit from a referral, you should discuss this option and obtain the information you need to make a fully informed decision.
You have a choice about where or who to go to for a second opinion or specialty care for your pet. Your veterinarian will be able to make recommendations, but you can also research who to entrust your pet to. The specialty colleges for board-certified veterinarians can help you search for specialists in your area. Once you have chosen a specialist, your veterinarian will arrange an initial appointment and forward the necessary patient records.
It is important that you feel comfortable with the specialist who will be treating your pet. You should expect them to thoroughly examine your pet, explain the pros and cons of each procedure or treatment, discuss costs, and fully answer any questions you may have.

Q: How do I get updates on my pet's condition?

A: It is important for you to stay informed about your pet’s progress while he or she is in hospital. We try to balance our time on the phone with our time by your pet’s side providing compassionate care. Your TVEH veterinarian will provide you with an update at least once a day, and usually more frequently, as procedures are performed and test results are received. If you wish more frequent updates, we encourage you to call and speak to the technician caring for your pet.
We understand that your whole family may be anxious about your hospitalized pet; however, answering phone calls from multiple family members detracts from the time we spend providing patient care. If several family members or friends are involved, we ask that you assign ONE contact person to receive updates and share that information with others.
Please be assured that in the event that your pet’s condition worsens, a TVEH veterinarian will contact you to discuss treatment options and help you make an informed decision about your pet's care. It is essential that you provide TVEH with accurate contact information, including preferred phone numbers. If we are unable to contact you, we will continue to provide your pet with the medical care that is in their best interest until we are able to get in touch with you.

Q: How do I pay for my pet’s care?

A: Once the veterinarian has examined your pet, they will discuss your pet’s condition and suggest options for additional tests and/or treatment. The cost of services will be part of the discussion of treatment options, and you will receive a written estimate of the expected costs.
If your pet is admitted to hospital, we require a payment equaling 50% of the high end of the estimate as a deposit. As treatment begins, new developments in your pet’s condition may change the treatment plan, and its associated costs. If this happens, your veterinarian will update you and once again discuss options for ongoing care
At the time that your pet returns home, we will ask you to pay the balance in full. Your options for payment methods include:

• Cash
• Interact
• Credit card (VISA, Mastercard, Amex)

Note: We do not accept personal cheques

Q: My pet is insured – will the costs of treatment be covered?

A: You should check with your insurance company about your level of coverage, possible exclusions you may have and what excess you may need to pay. We will assist with the completion of estimates and claim forms. In most cases you will be responsible for paying for your pet’s care at the time of discharge and will be reimbursed by your insurance company.

Q: What does “board-certified” mean?

A: A board-certified specialist is a veterinarian who has met the certification requirements of a veterinary specialty board. The American Board of Veterinary Specialties (ABVS) currently recognizes 20 specialties whose regulatory bodies are called “colleges.” Examples include the American College of Veterinary Internal Medicine, the American College of Veterinary Surgeons, and the American College of Veterinary Radiology. A board-certified veterinary specialist is certified by one of these recognized specialty colleges. This is designated by the letters “DACV..” after their name, e.g., DACVS for surgery or DACVIM for internal medicine.

To become board-certified, veterinarians must complete an approved post-graduate residency training program in a specific specialty, must meet specific training and caseload requirements, and must generally perform research or publish case reports. After completing a residency (typically 3 years in length), the veterinarian must pass a rigorous examination. Only then do they become board-certified, and only then may they call themselves veterinary specialists.

Q: What happens after my pet comes home?

A: When we discharge your pet from the hospital, you will receive written instructions for aftercare and follow-up. Please read these instructions carefully before you leave the hospital. This is an ideal time to make sure that all your questions are answered, and that you are clear about your pet’s aftercare. If additional questions arise after returning home, please do not hesitate to contact us or your family veterinarian.

TVEH will contact your family veterinarian with an interim report at time of discharge to bring them up to speed immediately, and a full written report will also be sent to your veterinarian.

Q: What if my pet is already on medication?

A: You should discuss this with the TVEH veterinarian when your pet is examined. If possible, provide us with the name and dosage of each medication that your pet is being given. Some drugs may interact badly with other medications, and it is important for us to know if your pet is on any other medication or supplement, whether prescribed by your family veterinarian or not.

In many cases, we will continue the medications while your pet is in hospital. While TVEH stocks virtually every common medication, occasionally a pet is on a special medication that we do not carry. Please make sure to bring with you any medications your pet is already on.

Q: What information should I bring with me to the hospital?

A: Please bring any medical records that you may have, along with a list of any medications your pet is taking. If your pet is on a special medication or diet, please bring those items with you in case your pet needs to be hospitalized.

If you have been referred by your family veterinarian, your pet’s pertinent medical history should have been forwarded to us in advance.

Q: What is a Diplomate?

A: A Diplomate is a veterinarian who is board-certified in a recognized veterinary specialty college. For example, an ACVS Diplomate has been certified by the American College of Veterinary Surgeons. Only veterinarians who are board-certified may refer to themselves as veterinary specialists.

Q: What is a veterinary referral hospital?

A: Referral hospitals are specialty practices that work in partnership with your regular veterinarian to provide the highest level of care for your pet. Specialists combine both knowledge and skill to treat patients with complex problems. Additionally, specialists stay up-to-date on the latest research in their disciplines. They generally offer specialized surgical and medical procedures including orthopedic or cancer surgery, endoscopy and chemotherapy. Specialty hospitals are typically equipped to provide advanced, state-of-the-art services, including advanced imaging such as ultrasound, CT and MRI. They often have facilities such as Intensive Care Units or oncology wards. Referral hospitals do not provide basic care such as vaccinations or routine spay/neuter surgeries.

Q: What is a veterinary specialist?

A: A veterinary specialist is a doctor who has pursued advanced study in a specific area of veterinary practice. The American Veterinary Medical Association currently recognizes twenty board-certified veterinary specialties, including Internal Medicine, Surgery, Critical Care, Diagnostic Imaging, Neurology, Cardiology, and Ophthalmology.

Each specialty college has its own rigorous training program and certification process, including a comprehensive board examination. “Board certification” denotes successful completion of the requirements of each college. These highly selective programs are similar to residency training programs in human medicine. They typically require three or more years of advanced training beyond the veterinary degree and only those veterinarians that have earned Diplomate status in a specialty college are entitled to call themselves specialists.

Q: What makes a specialist different from my family veterinarian?

A: A family (or general practice) veterinarian is a skilled professional who can manage most of your pet’s health problems. However, some pets develop diseases or suffer injuries that need advanced care. In these cases, your family veterinarian may refer you to a specialist.
Board-certified specialists have spent at least three to five years after obtaining their veterinary degree focusing strictly on a specific discipline. The result is in an in-depth knowledge of advanced diagnostic and therapeutic procedures, which allows them to provide specialized treatment for your pet. In addition, specialists have access to diagnostic equipment not generally used by your family veterinarian.

Veterinary specialists in no way replace your family veterinarian. Instead, they work with your regular veterinarian to achieve the best possible result for your pet.

Q: When should I seek a specialist for my pet?

A: Your family veterinarian is a highly skilled professional who can manage most of your pet’s health problems. However, some pets develop diseases or suffer injuries that need advanced care. You should consider referral to a specialist if:
• Your pet's medical condition is complex, uncommon, or remains undiagnosed after standard testing by your family veterinarian
• Your pet’s response to current treatment is less than was expected
• Your pet requires an advanced surgery, procedure or test that is offered by a specialty hospital
• Your pet requires 24-hour monitoring or intensive care
• You want a neutral, informed second opinion of your pet's condition with information on treatment options and prognosis
It is important to get a referral from your regular veterinarian, when possible, as this ensures accurate transfer of crucial medical information and helps your pet receive the best care. Early referral can often result in a better outcome and reduced cost.

Q: Who will be taking care of my pet while he or she is in hospital?

A: TVEH operates 24 hours a day and 7 days per week; as a result, more than one veterinarian may be caring for your pet. At the beginning and end of each daily shift, these veterinarians communicate with each other in meetings called “patient rounds” where all of the in-hospital patients are discussed in order to ensure continuity of care. Typically, your TVEH veterinarian will provide daytime care and most of the communications with you, while emergency veterinarians provide overnight and weekend care. For patients in the Intensive Care Unit, critical care specialists provide care 7 days per week.

Registered veterinary technicians are an essential part of your pet’s daily care. They are highly knowledgeable, skilled members of the veterinary team, who work alongside the veterinarians to help treat your pet and assist with communications. Animal care attendants play an equally important role in providing patient care and ensuring that your pet’s needs are met.

Q: Why should I consider TVEH?

A: The specialists and emergency clinicians at TVEH understand that many illnesses are complex and multifaceted. We use a multidisciplinary approach to diagnostics and treatment in order to provide top quality care. Our specialists and emergency clinicians also recognize that there may be more than one appropriate treatment option and are committed to taking a personal approach with each client and pet; to communicating diagnostic and treatment options, and to working with your family veterinarian to achieve the best possible result for your pet.

Q: Will my family veterinarian be updated about my pet's visit?

A: TVEH makes every effort to keep your family veterinarian updated about your pet’s condition and care while they are at the hospital. When your pet leaves the hospital, details of their medical record outlining every test and treatment will be faxed or emailed to your family veterinarian. The results of some tests may still be pending when your pet returns home. Once available; the results of these tests will be forwarded to your family veterinarian’s clinic.

Q: Will my pet be left alone at night?

A: No.To provide the best of care and attention a highly qualified veterinary team monitors every hospital patient 24/7 observing for problems, and giving scheduled treatments around the clock. At all times there is at least one veterinarian on duty in the hospital, and specialists are on call on weekends and overnight for advanced care.

416-247-VETS (8387)







Kimberley Todd

General Manager

Kim joined TVEH in 2011 and was new to the veterinary world after spending most of her business career in the fashion industry. Her passion for animals made joining Toronto Veterinary Emergency Hospital an easy decision and resulted in her pursuing this shift in career. Kim holds a Certified Management Accountant (CMA) designation and is a graduate of the Executive MBA program at Queen’s University in Kingston.

Kim has worked in senior executive roles in a number of industries and is excited to bring her business knowledge and organization development experience to our hospital. Since joining TVEH, she has adopted two pets, a cat named Max and a dog named Tucker.

Kim’s other interests include spending time with her family at the cottage, golf and spending as much time as possible with her two grandsons.

Ainsley Boudreau

Critical Care

Dr. Ainsley Boudreau graduated from the Ontario Veterinary College in 2005. She completed a small animal rotating internship at the Atlantic Veterinary College in PEI, in 2006. She then moved to Calgary, Alberta to work at the CARE centre as an emergency veterinarian in 2007. The following year she completed an internship in emergency critical care at the Iowa State University. After this she returned to Guelph, Ontario to complete a small animal emergency and critical care residency and DVSc at the Ontario Veterinary College from 2008 to July 2011. Some of her outside interests include: cycling, soccer, basketball, hiking and running. She currently shares residence with her three-legged dog "Molly".

Michael Ethier

Critical Care

Dr. Michael Ethier was born and raised in northern Ontario where he developed his love for the outdoors. After graduating from OVC in 2004 he spent a year in a private referral hospital in Ottawa. It was then that he realized his passion for emergency and critical care medicine. He returned to OVC where he completed a residency and DVSc in emergency and critical care medicine. After becoming boarded in 2008, he joined the Toronto Veterinary Emergency Hospital (TVEH) as director of emergency and critical care medicine. Although Dr. Ethier enjoys lecturing on all aspects of emergency and critical care, his areas of special interest include mechanical ventilation, acute kidney injury, trauma, wounds and pain management. He is an avid outdoor enthusiast and enjoys fly-fishing, camping, skiing and photography.

Shane Bateman

Critical Care

Shane Bateman’s career in veterinary medicine began after graduating from the Western College of Veterinary Medicine, in Saskatoon, in 1991. He worked in rural mixed animal practice for two years prior to entering a small animal internship program in 1993 at Ontario Veterinary College. He then entered a residency-training program in Emergency/Critical Care at OVC in 1994 (the first formal training program offered in Canada) and completed the residency and earned a DVSc degree. Shane then took a clinical track faculty position at The Ohio State University’s College of Veterinary Medicine and began developing a clinical service, teaching program, and ultimately a residency training program in Emergency/Critical Care. Shane has a number of clinical interests and has written a number of chapters in popular textbooks and several peer-reviewed journal articles. Shane has also been passionate about the role of communication in the veterinarian-patient-client relationship and the importance of teaching communication skills.

Avery Gillick

Internal Medicine

Dr. Avery Gillick founded the Referral Service of TVEH in 1974. He is a graduate of McGill University and completed his DVM and post-graduate degrees of Diploma Small Animal Medicine and MSc at the University of Guelph. As an Assistant Professor at the Ontario Veterinary College he was responsible for referrals in Companion Animal Medicine as well as teaching. He has served on many boards including the Metro Toronto Zoo, The Toronto Academy of Veterinary Medicine, The Editorial Board of the Canadian Veterinary Journal, and is a Past President of the College of Veterinarians of Ontario. He is a member of the newly formed Canadian Veterinary Reserve and he has a particular interest in the health and training of Service Dogs. Dr. Gillick has published numerous articles in scientific journals as well as in veterinary texts and has lectured extensively. He has also published a monograph on the Emergency Care of Police Dogs. He has received numerous awards and bursaries including: The OVC Proficiency Award; The Pfizer Award, Canadian Veterinary Medical Association Award, Commonwealth Bureau of Animal Health Award, Canadian Medical Research Council Fellowship, Canadian Veterinary Medical Association Research Bursary, Metro Toronto Police-Appreciation Award, Veterinarian of The Year (1994)-American Animal Hospital Association Award and The Purina Award. His main professional interests are endoscopy and gastroenterology. His hobbies include sketching, sculpting and photography. He and Nancy (his life partner of 43 years) are avid boaters.

Katrina Smith

Internal Medicine

Dr. Katrina Smith obtained her BSc. from the University of Alberta in 1986, and her DVM degree from the Western College of Veterinary Medicine in 1990. She completed a small animal medicine and surgery internship at the Atlantic Veterinary College in 1991, followed by two years in private practice in Ottawa. Dr. Smith completed her medicine residency at the Ontario Veterinary College in 1996 (DVSc.), and received board certification with the American College of Veterinary Internal Medicine in 1998. She has been working with Dr. Avery Gillick since 1996. Outside the world of veterinary medicine, Dr. Smith enjoys spending time with her family, especially sons Matthew and Lucas, and the occasional free moment in her garden.

Kelly Mitchell

Internal Medicine

Dr. Kelly Mitchell obtained her BSc. in zoology from the University of Calgary in 2000 and her Doctor of Veterinary Medicine degree from the Western College of Veterinary Medicine in 2004. These were followed by a rotating small animal medicine and surgery internship at the Atlantic Veterinary College (2005) and a three year combined residency in small animal internal medicine and Doctor of Veterinary Science degree at the Ontario Veterinary College (2008). She achieved board certification with the American College of Veterinary Internal Medicine (small animal internal medicine specialty) in 2008. Dr. Mitchell joined the Toronto Veterinary Emergency Hospital after one year as an assistant professor at the Ontario Veterinary College. Professional and research interests include immune-mediated hemolytic anemia, kidney disease, endocrinology, infectious disease and international veterinary medicine.

Vladimir Stojanovic

Internal Medicine

Dr. Stojanovic obtained his DVM in 2002 from the Atlantic Veterinary College (AVC) in PEI. After 6 years practicing emergency medicine he returned to the AVC for a three year combined residency/MVSc program in Small Animal Internal Medicine. During his residency, Dr. Stojanovic received several teaching awards and academic scholarships. Dr. Stojanovic is a Diplomate of the American College of Veterinary Internal Medicine (board-certified in Small Animal Internal Medicine). His professional interests include endocrinology, hematology and oncology, and he has published numerous scientific articles and book chapters. Dr. Stojanovic enjoys traveling and spending time with family and friends.

Jonathan Huska


Dr Huska completed his Bachelor of Science and Doctor of Veterinary Medicine degrees at the University of Guelph. He travelled to Prince Edward Island in 2008 before returning to Guelph to complete a 3 year residency in neurology and a Doctor of Veterinary Science degree. Dr Huska is a diplomate of the American College of Veterinary Internal Medicine (specialty of neurology). He joined the TVEH in 2012, founding the Neurology Service which has continued to grow since its inception. Dr Huska enjoys camping, hockey, frisbee, and most of all spending time with his son. He also enjoys watching rugby, but no longer plays for fear of death. He also frequently participates in runs/races but only to maintain a healthy lifestyle as it is nearly impossible for him to enjoy something so monotonous.

Deanne Caines


Dr. Caines completed a Bachelor of Science in Zoology at the University of Guelph in 1998. Following that she received a diploma in Animal Health Technology from the Nova Scotia Agricultural College in 2002. After working as a veterinary technician, she enrolled in the DVM program at the Atlantic Veterinary College, graduating as a Doctor of Veterinary Medicine in 2008. She proceeded to complete a small animal rotating internship at the Ontario Veterinary College in 2009, then stayed on for a residency and Doctor of Veterinary Science degree in anesthesia which she received in 2012. Deanne is board certified by the American College of Veterinary Anesthesiology and Analgesia. She enjoys running and spending time with her husband and two young boys.

Michael O’Grady


Dr. Michael O'Grady graduated from OVC in 1976 and entered private practice in Winnipeg, Manitoba 1976-1979. He completed an internship at the University of Minnesota 1979-1980 and then completed a residency and masters at The Ohio State University 1980-1983. Dr. O'Grady was selected to the faculty of the University of Guelph, Ontario Veterinary College 1983 and became board certified ACVIM in Cardiology 1986. He retired from the University of Guelph July 1, 2011. Dr. O'Grady's research interests at the University of Guelph included diagnosis and management of dilated cardiomyopathy in the Doberman pinscher. Additionally he foused on clinical therapeutic trials in both dilated cardiomyopathy and chronic degenerative mitral valve disease. Dr. O'Grady is also a consultant at the CARE Centre, Calgary, Alberta. His recreational preferences include kiteboarding, windsurfing, snowboarding, and photography.

Colleen Mitchell

Diagnostic Imaging

Dr. Colleen Mitchell graduated from the Ontario Veterinary College in 1986. She spent 18 years in small animal practice in southern Ontario. When in private practice, Dr. Mitchell developed a keen interest in radiology and ultrasound which prompted her to enter the diagnostic imaging residency program at OVC in 2004. Dr. Mitchell became a Diplomate of the American College of Veterinary Radiologists in 2007 and completed her thesis (MRI findings in horses with spinal ataxia) and DVSc degree in 2009. Dr. Mitchell became the first board certified radiologist in private practice in the GTA when she joined Morningside Animal Clinic in 2008 after completion of her residency. She then joined the team at the Toronto Veterinary Emergency Hospital when it opened in October 2009 and remains the only radiologist in the GTA. Dr. Mitchell performs all in-house ultrasounds and reviews all imaging studies performed at TVEH (radiographs, CT and MRI). Dr. Mitchell also accepts radiographic studies from referring veterinarians by electronic transfer or courier for evaluation. When she isn't in the dark, Dr. Mitchell enjoys spending time on her farm with her husband, horses, dogs and cat.

Tara Edwards


Dr. Tara Edwards graduated from the Western College of Veterinary Medicine in 2002. A growing interest in providing better care for post-operative and arthritic patients led her to the growing field of canine rehabilitation. She obtained certification as a Canine Rehabilitation Therapist in 2006 from the Canine Rehabilitation Institute in Florida and has since completed further training in Neuro-Rehabilitation. Her areas of interest include pain management and improving the quality of care for geriatrics. In 2012 she completed her certification as a Veterinary Pain Practitioner through the International Veterinary Academy of Pain Management. Dr. Edwards is the first small animal veterinarian in Canada to be Board Certified by the Amercian College of Veterinary Sports Medicine & Rehabilitation.

Brad Cotter

Emergency Service

Brad Cotter was born and raised on the Sunshine Coast just north of Vancouver. 3 years of study in Animal Sciences at UBC in Vancouver led to acceptance into the DVM program at the Western College of Veterinary Medicine in Saskatoon, SK. After graduating in 2001, a desire to gain additional mentorship in more advanced medicine led him to an optional 1 year rotating small animal medicine and surgery internship in Rochester, New York. Following completion of this he remained at the Veterinary Specialists of Rochester as an emergency veterinarian for 5 years where he was able to develop his skills and foster a true love for emergency medicine. In 2007 he returned to Canada and has spent his time working at two other emergency and referral hospitals in Toronto. In 2010 he moved full-time to the Toronto Veterinary Emergency Hospital where he is thrilled to be working in a cooperative environment of specialists and other experienced emergency veterinarians all with the same goal of exemplary client and patient care. Dr. Cotter is an avid traveller and enjoys swimming, volleyball, skiing, boating and spending time with his two dogs and two cats.

Jason Donohoe

Emergency Service

Dr. Jason Donohoe began his university career in 1990 at the University of Guelph, graduating from the Ontario Veterinary College in 1996. Jason spent the following three years in a private, large animal practice in rural Ontario before finding his true calling - emergency medicine. Since 1999 Jason has been using his skills at busy emergency and referral hospitals and has been at TVEH since the doors opened in 2009. Jason has a special interest in service dogs and began offering both formal and informal emergency training to dog handlers over 10 years ago. Jason Donohoe and the team at the Toronto Veterinary Emergency Hospital are currently providing comprehensive health care to the dogs of Toronto Police Dog Services, the York Regional Police Canine Unit and the Durham Regional Police Canine Unit.

Norman Nasser

Emergency Service

Dr. Norm Nasser was born and raised in Scarborough, Ontario. After completing a General BSc, he entered the Veterinary Medicine program at the University of Guelph. Dr. Nasser earned his Doctorate in Veterinary Medicine from the Ontario Veterinary College in 2003. In order to get more experience in the challenging world of emergency medicine, Dr. Nasser traveled to the United States and successfully completed a rotating small animal internship in Annapolis, Maryland. After completing his internship, Dr. Nasser returned to Canada and has spent his first 5 clinical years honing his skills in emergency medicine by managing referral cases in a busy private practice. He has been a proud member of the ER team at the TVEH since its inception in 2009. In his free time, Dr. Nasser enjoys photography, traveling, basketball and spending time with his family.

Tanya Fournier

Emergency Service

Tanya studied at the Ontario Veterinary College (University of Guelph) where she attained her Doctorate of Veterinary Medicine in 2008.Upon graduation, Tanya moved to Toronto and began her career in small animal medicine and surgery. She has worked in a number of family general practices and emergency/referral hospitals. Tanya joined TVEH in 2012 and is proud to be a member of our great team, in a facility focused on exemplary patient care.When not at work, Tanya enjoys playing ice hockey and tennis and spending time with her family, friends and beloved cat, Tov. An avid traveller, Tanya is often jetting around the world.

Carl Porter


Dr. Carl Porter was born in London, England, and immigrated to Canada in 1992. He completed a BSc in Zoology at the University of Bristol, U.K. in 1992. Dr. Porter studied veterinary medicine at the University of Bristol and at the University of Guelph’s Ontario Veterinary College, and was awarded his Doctorate in Veterinary Medicine by the Ontario Veterinary College in 1995. After a year spent in small animal practice in Bolton, Connecticut, he returned to the OVC for a small animal medicine and surgery internship (1996-1997). He completed a residency in small animal surgery at the University of Saskatchewan’s Western College of Veterinary Medicine and attained an MVSc in Small Animal Surgery in 2000. Dr. Porter achieved Diplomat status (specialty board certification) with the American College of Veterinary Surgeons in 2001. Prior to his involvement in the creation of the Toronto Veterinary Emergency Hospital, Dr. Porter spent 6 years with Morningside Animal Clinic preceded by three years as Staff Surgeon at the MSPCA’s Rowley Memorial Animal Hospital, a multispecialty referral hospital in Western Massachusetts where he was involved with the hospital’s extensive internship program in addition to clinical surgical duties. Dr. Porter’s areas of special interest include trauma surgery, reconstructive surgery and thoracic surgery. He lives in Claremont, Ontario with his partner and his three children. Dr. Porter enjoys mountain biking, kayaking, skiing and watching his kids hockey and ringette.

Debbie Reynolds


Dr. Debbie Reynolds was born in rural Australia where her family had a sheep and wheat property. It is also where she developed her passion for veterinary medicine. Dr Reynolds completed a Bachelor of Science at Melbourne University in 1994 and then went on to complete her veterinary degree in Queensland, Australia in 1999. After graduation Dr Reynolds began practicing veterinary medicine in a private mixed practice for 4 years working with both large and small animals. It was after that time that she decided to pursue specialization in Small Animal Surgery. After 18 months working as a surgical intern in Melbourne, a year in England working and travelling, she was accepted into a rotating internship at Washington State University. Following completion of her internship she went on to complete research positions in both gait analysis at WSU and regenerative comparative stem cell therapy at Michigan State University. After her time as a research associate, she was accepted into a 3 year surgical residency program in 2009 at the Ontario Veterinary College. Dr Reynolds became boarded as a Specialist in Small Animal Surgery in 2013 at which time she joined the surgical team here at the Toronto Veterinary Emergency Hospital. Dr Reynolds areas of interest are minimally invasive surgeries, fracture repair and osteoarthritis. In her spare time she enjoys a few rounds of golf, running, boating, fishing, travelling and looking after her black Labrador, Veronica.

Joanne Cockshutt


Dr. Cockshutt was born in northern B.C. but grew up in Toronto before returning to the west coast to study at the University of Victoria. She received her DVM from the Western College of Veterinary Medicine, graduating with great distinction in 1979. Joanne returned to Ontario for an internship in small animal medicine and surgery at the Ontario Veterinary College, followed by a surgical residency. After completing an MSc in Surgery in 1984, she joined OVC's small animal surgery faculty. For the next 15 years Joanne was involved in management of referral surgery cases, clinical research, training of veterinary student,interns and residents, and speaking at veterinary conferences in North America and Europe. She is board-certified by the ACVS and has received multiple awards for excellence in teaching. She is particularly proud of having helped over 2000 Canadian veterinarians gain proficiency in surgery; some, sharing her passion for surgery, have themselves become specialists. In 2000, Joanne returned to private practice and in 2008 helped launch TVEH's referral service, bringing almost 30 years of surgical experience to the hospital. Dr. Cockshutt's areas of special interest include soft tissue and minimally invasive surgery. The author of many articles and book chapters on surgery, she serves on the editorial review board of Veterinary Comparative Orthopaedics and Traumatology, a leading surgery specialty journal. She is an enthusiast of anything outdoors, particularly hiking, kayaking, photography and travel, ideally in combination. These adventures are shared by her partner Kit, although not by Willis, their streetwise black cat rescued from Toronto.

Mitchell Gillick


Dr. Gillick graduated from OVC in 2001. He completed a one year rotating emergency, medicine and surgery internship followed by a one year dedicated small animal surgical internship at Angell Western New England in Springfield, MA. He then joined the Surgery Department at the Western College of Veterinary Medicine in Saskatoon as a clinical associate overseeing the final-year veterinary spay/neuter service. In 2007 he completed a 3 year surgical residency at the WCVM where he also attained his MVSc. Dr. Gillick enjoys all aspects of surgery and during his time in Saskatoon he developed a special interest in arthroscopy. Dr. Gillick has supplemented his advanced surgical training of his surgical residency with various courses in abdominal stapling, external fixation, juvenile pubic symphysiodesis, laparoscopy, Slocum TPLO & Arthrex TightRope procedures for canine cruciate ligament rupture, TATE Total Elbow Replacement, CUE Elbow Arthroplasty Syetm and Kyon Cementless Total Hip Replacement. Dr. Gillick is also a regular speaker at various veterinary and technician conferences and attends yearly surgical conferences held throughout North America. Dr. Gillick enjoys time off with his family and has been known to sneak in a round or two of golf every once in a while.

Ashley Jenner

Veterinary Technicians

Ashley has worked with the group since 1997, starting part time as a high school student and working evening shifts throughout university. Ashley then attended Seneca College to continue her career as a registered veterinary technician. Ashley shares her home with two dogs, Abby and Poodle and Murphy the cat.

Christa Dukes

Veterinary Technicians

Bio coming soon.

Cindy McCahon

Veterinary Technicians

Cindy came to us in March of 1993 to spend her 6 week college work placement. After graduation of Seneca College of Applied Arts and Technology in the Veterinary Technician program May of that year, she was hired full-time. Over the past 16 years Cindy has worked in all the specialty departments of our referral practice. She has earned several continuing education certificates in anesthesia, pain management, with a certificate in abdominal ultrasound from the University of Guelph in 2003 before settling down in the surgery department. Working closely with Veterinary Anesthetics to learn techniques such as the use of paralytic agents during cataract surgery, is just one reason why Cindy has found her 16 years working with our referral service so rewarding and truly allowing a job to become a career. The friendly family atmosphere paired with the professionalism and optimal patient care is why Cindy stands behind the TVEH name and what it stands for. In her spare time, Cindy rides her horse in competitive show jumping, hangs out with her JRT’s and spends time with her daughter.

Dionne Fleming

Veterinary Technicians

Dionne is a board certified veterinary technician in emergency and critical care. She joined TVEH's ICU team in October 2012, after many years of service at another Toronto clinic. Dionne has a special interest in working dogs and in her spare time she volunteers teaching k9 first aid to police dog handlers.

Heather O’Hare

Veterinary Technicians

Bio coming soon.

Heidi Geburt

Veterinary Technicians

Heidi is an RVT and has worked in Emergency Clinics in Toronto and in Calgary. She began working with us in October of 2008. She currently works in our Emergency and Critical Care department and has a soft spot for exotics. She shares her life with a houseful of pets including 2 dogs, 3 cats, a parrot and multiple tarantulas.

Heidi Snutch

Veterinary Technicians

Heidi is a Registered Veterinary Technician who graduated in 2003 from the Alfred College of the University of Guelph. She has worked in small animal clinics, large animal clinics, emergency clinics and at the zoo. She came to us in September 2012 and is currently working in the ER and ICU departments. She lives up north in the small town of Mount Albert with her fiance Brian, her 3 year old yellow lab "Goose", her 18 year old diabetic cat, "Tigger" and her 9 year old adopted domestic medium hair "Ginger". Despite living an hour away, she says, "working at TVEH is definitely worth the drive"!!

Hollie Mounce

Veterinary Technicians

Hollie graduated from the Veterinary Technician program at Seneca College in 2008. In between school she went abroad to Thailand and South Africa to volunteer as a Veterinary Technician, and then completed her Advanced Wildlife Technician course at Seneca College. She joined the Toronto Veterinary Emergency Hospital because she loves the fast paced atmosphere of emergency and intensive care. She lives with her giant Yorkshire terrier named Luke, and a rabbit named Steve. In her spare time she enjoys most sports including running, biking and skiing.

Jenna Burke

Veterinary Technicians

Jenna started her career in 2009 as a registered veterinary technician when she graduated from Seneca College. Upon joining Toronto Veterinary Emergency Hospital, Jenna was trained in the critical care unit and now works in the internal medicine department, where she loves getting to know her clients and patients as she supports the internists at the hospital. Since working at TVEH she has adopted several cats, Sprocket and Elroy, former blood donors, and Willis who was a rescue.

Jennifer McDonnell

Veterinary Technicians

Jennifer McDonell is a Registered Veterinary Technician and a Veterinary Technician Specialist in Small Animal Internal Medicine. She graduated from Seneca College in 1998, and received her VTS designation from the Academy of Internal Medicine for Veterinary Technicians in 2009. Her clinical experience has included work in research, teaching, and large and small animal medicine. Jennifer's primary focus over the past 12 years has been small animal, with a particular interest in small animal internal medicine. She has been an active member of her association, and continues to serve on several OAVT and AIMVT committees. She shares her home in Brooklin with her spouse, very active toddler, toy poodle and retired blood donor cat.

Jessica Chessell

Veterinary Technicians

Bio coming soon.

Julie Death

Veterinary Technicians

Julie is a Registered Veterinary Technician who graduated in 2001 from St. Lawrence College. Her career started in general practice where she worked for 6 years in a Small Animal Clinic. She had decided that she wanted to explore other aspects of Veterinary Medicine focusing on Emergency and Critical Care. She made the move to an Emergency Clinic in Toronto and joined our team in October 2009 and has found her passion in the Intensive Care Unit. Julie enjoys her time with her husband and young daughter. Matea, her chocolate lab has kept her family on their toes, and her cat, Morgan, who she has hand raised from birth. Her family enjoys the outdoors and spending time at the cottage. She has travelled many countries all over the world and hopes to continue with her family in the future.

Justyna Furtak

Veterinary Technicians

Bio coming soon.

Karen King

Veterinary Technicians

Bio coming soon.

Kyra Milewski

Veterinary Technicians

Kyra graduated from the Veterinary Technician program at Georgian College in October 2011. Having had an interest in working in referral practice, when she completed her school she worked at another referral clinic, but has since found her home with TVEH surgery department as of May 2012. Her interests lie with anesthesia and critical care within the realm of small animal practice. She has a thirst for knowledge and is constantly wanting to learn new skills that can be applicable to her career. She currently resides in Pickering with her cat Ziggy.

Lorena Rodriguez

Veterinary Technicians

Bio coming soon.

Mara Anderson

Veterinary Technicians

As a young child Mara’s ambition was always to care for animals. Her dedication and hard work earned her a degree as a Registered Veterinary Technician in 2006. Mara’s career started at Morningside Animal Clinic in 2005 as an Animal Care Attendant which further drove her passion for this field. Mara's career as a technician started out in 2006 in patient care and then for a change of pace Mara changed departments in 2008 to work as a surgery technician. Mara is currently living in Aurora with her husband Jamie, daughter Dillon and son Kaleb, as well as their two dogs Flower and Bear and their rabbit Frankie.

Reuben Schwartz

Veterinary Technicians

Bio coming soon.

Rhonda Deathe

Veterinary Technicians

Bio coming soon.

Sarah Porter

Veterinary Technicians

Sarah was born and raised in Southern Ontario and graduated the Veterinary Technician program of Northern College in 2004. She began her career working in emergency and critical care medicine in Toronto. She spent several years teaching the veterinary students of the Ontario Veterinary College at the University of Guelph, in the departments of critical care and radiology.Sarah's family will tell you they knew she would pursue a career working with animals because when she was a little girl she would bring flightless birds and other injured wildlife home at every opportunity.She loves spending time with her family and friends, especially her dog, Ripley and here Himalayan cat, Chicken. If you're into fish, Sarah's your girl. She loves the salt water fish tank that she keeps at home and is a self-proclaimed, "fish nerd".Sarah is the cardiology technician here at the TVEH and enjoys the time she spends caring for, and learning about the patients that are overseen by our cardiologist, Dr. Michael O'Grady. She loves that a career in veterinary medicine allows for continuing education and ongoing learning.

Stephanie Foster

Veterinary Technicians

After completing her BSc at the University of Waterloo, Steph went on to obtain her Veterinary Technician Diploma from Seneca College in 2008. After several years working full-time at a general practice and spending her weekends working part-time at an emergency clinic, she decided to pursue her love of emergency and critical care. She came to TVEH and hasn't looked back! The critical care team at TVEH continues to inspire her to become a better technician every day. Steph lives with her 3 cats, Lola, Horatio and Zoe and in her spare time enjoys running, dodgeball, soccer, ultimate frisbee, beach volleyball, obstacle races, and pretty much any other sport you can throw at her.

Stephanie Partridge

Veterinary Technicians

Stephanie has been working with the referral service at TVEH since January 2001, but has been working in the veterinary field since 1992. She gained her Registered Veterinary Technician status in 2000. She has an interest in Ophthalmology, but enjoys all areas in the job. Now working with TVEH, Stephanie is blessed with the experience that the practice has to offer and has been offering for years. The family atmosphere that TVEH has, keeps going to work every day amazing. She is fortunate to work with some of the best technicians and doctors. Stephanie has 4 cats, Boris (Karloff), Bela (Legosi), Captain Jack Sparrow, and the three-legged wonder Lani. Stephanie has been living in the Durham area since 2004 with husband Perry and her daughters Regan (born 2005) and Emily Rose (born 2009).

Toni Laoutaris

Veterinary Technicians

Toni graduated with honours from the Vetrinary Technician program at Georgian College in 2006. After graduation, she gained experience in general practice for a couple of years before transitioning to the emergency and referral environment. She continued to develop her technical skills in critical care, emergency and anesthesia before joining the surgery team at TVEH in 2010. One of Toni's career goals is obtaining her specialty in anesthesia by becoming a board certified anesthesia technician. Toni is also a member of the Georgian College Program Advisory Committee. This position, as well as frequent visits to the college to give lectures to students, helps her play an active role in developing the program as well as the careers of future veterinary technicians. Toni lives in Toronto with her husband Andy, their english bulldog, Everett and DSH cat Sherbert.

Bebsie McFarlane

Office Manager

Biography not available.

Jade LeMasurier

Office Manager

After leaving college for photography and film, Jade set out to tackle a life long dream of being a videographer/photographer... well her great love of animals saw her take on a complete change of career. She started as a receptionist in a large veterinary clinic in Toronto, then moved on to a veterinary software company where she traveled all over Canada and the States training veterinarians that had purchased the system. One of those veterinarians just happened to be Dr. Avery Gillick. Jade decided she would rather be working with the animals again and left the veterinary software business. Dr. Gillick heard she was available and called her immediately – and kept calling until she accepted. Jade has been working with us since 1990. She lives in Toronto with her daughter and 4 cats, Mirik, Pharaoh, Blanca and her new addition Varakai.

Hannah Arbour


Hannah has worked at TVEH since its inception in 2009 and has been the supervisor of reception since August 2012. She is of course, an avid animal lover and has grown up with a variety of animals. Lucy, a 4 year old American Eskimo is a rescue form The Toronto Humane Society. Lucy had surgery at TVEH in 2009, for a limb deformity and was initially fostered by Hannah. She has now been with Hannah for 3 years! In her spare time, Hannah enjoys reading, writing, photography and spends as much time as she can up north.

Jennifer Valiquet


Bio coming soon.

Julie Taylor


Julie was eager to join the TVEH Team due to their professionalism, compassion and caring treatment of ALL clients that come through the door, 2 legged and 4 legged. She started working here in Sept 2009. Julie was a Medical Office Assistant for many years, but chose to work here due to her love of animals. She has a Teacup Yorkie named Bentley and 3 cats, Pookie, Zoey & Sassy. Her 2 boys , Jesse-James-7 yrs old & Richie- 16 yrs old, keep her very busy escorting them to the hockey arena for games and tournaments, which is where she can be found on most weekends. "I find my work very fulfilling and love working with my team members, clients and patients at TVEH."

Krista Hunter


Krista's interest in the veterinary field started in 2000 when her high school offered a co-op program at her local veterinary clinic, "Beaverton Cross Roads". Since then she has worked at other clinics as both veterinary assistant and receptionist. Sadly it was her beloved American bulldog, Bronx, that lead her to TVEH where he was admitted through ER and diagnosed with "mesenteric torsion" and was euthanized. She decided that she would apply for a receptionist position at TVEH because of the level of compassion, care and knowledge that was shown to her and her own dog. Since then, Krista's time is spent between her cane corso mastiff, Prima, American bulldog, Deuce, two daughters and husband.

Leanne Robinson


Bio coming soon.

Roxanne Struk


Roxanne works part-time at TVEH and has been with the hospital since 2010. She graduated from Acadia University with a Bachelor of Science in Biology and spent several years doing field work in wildlife conservation and traveling. Once back in Canada she worked at an animal shelter where she rediscovered her love of domestic animals. Working specifically with dogs with behavioural challenges she fostered many a dog; one of which never left, a hunky named Finn. Roxanne works full-time as a Wildlife Rehabilitor at the Toronto Wildlife Centre but always enjoys coming to TVEH and working with a great team that provides high-quality animal care.

Sandra Kenny


Sandra joined TVEH shortly after moving to Canada in 2010. She has worked in both our surgery department as well as our emergency department as an Animal Care Attendant. She is currently working at reception part-time while completing her RVT at Sheridan College. Sandra completed her BSc in Zoology and also received her Certification in Canine Rehab (CCRP) from the University of Tennessee in June 2011 after which she set up her own company specifically to work with neurological and geriatric dogs. During her spare time Sandra enjoys skiing, sailing, photography and travels every chance she gets.

Stephanie Symonds


Bio coming soon.

Vanessa Fraser


Bio coming soon.

Adanna Van-Pedro

Animal Care Attendants

My name is Adanna and I come from the Island of Trinidad and Tabago where I lived with my Mom, Grandma and 7 dogs. I now live in Scarborough and work here at TVEH in the surgery department. I have worked in an animal veterinary surgery department for 7 years and have loved every minute of it. I have 2 dogs, Pepper, who is 7 years old and Sugar, who is 9 years old.My plans for the future are to continue to give the best care possible to our animals and hopefully to return to school to become a veterinary technician.

Christina Hutchison

Animal Care Attendants

Bio coming soon.

Devon MacCausland

Animal Care Attendants

Devon MacCausland has less than 27 cats but close to 15 gnomes. She has an american eskimo dog named Loki, who was adopted from the Toronto Humane Society five years ago. Loki recently acquired a foster friend named Suzi, who has scoliosis. Devon enjoys working in the hospital because she is very fond of animals, especially those of the feline variety. Her other interest is music and she majored in music in high school before majoring in animal biology at the University of Guelph. Shortly after graduating she joined the surgery department at TVEH as an ACA and feels that she is the best surery ACA ever!

Elizabeth Scott

Animal Care Attendants

Bio coming soon.

Felicia Rayner

Animal Care Attendants

has been with TVEH since November of 2009. She has helped out in almost every area of the hospital and can always be relied on to help with any animal. She enjoys the variety in her job every day, the dedicated people she works with and the opportunity for continuing education. There is no doubt that the thing Felicia enjoys and takes the most pride in is taking care of the animals. At TVEH, Felicia is known as the dog whisperer!

Fiona Lall

Animal Care Attendants

Bio coming soon.

Lennora Stone

Animal Care Attendants

Lennora has always wanted to work with animals from a young age. After graduating from the Animal Care program at Sheridan College in April 2011, Lennora began working in animal clinics and boarding facilities. Feeling the need for a greater challenge, Lenora joined the ER department of TVEH as an animal care attendant in May 2012. In her spare time, she enjoys spending time dancing, bowling, hanging out with friends and lazing around with her Lovebird Icarus (Iggy) and her Netherland dwarf mix rabbit, Jaxon.

Nevena Hristova

Animal Care Attendants

Nevena was born and raised in Bulgaria. She graduated from the Veterinary Medicine program in Bulgaria. She worked for a small animal practice for 5 years , but always wanted to work for a busy emergency hospital. Since moving to Canada she has been working as an ACA in emergency medicine. Nevena joined the TVEH team in June 2010 in the emergency department and is currently part of the surgery team here at TVEH as she works towards her Canadian veterinary license. She has a lovely cat named Fred, who is a retired blood donor. She likes to spend time with friends and especially with her family and two beautiful daughters. In her free time she enjoys sewing things for both children and animals.

Tamara Welch

Animal Care Attendants

Tamara has been working at TVEH as an animal care attendant since December, 2011. She started in the ER department and recently moved to the referral department to try something new. She works primarily in neurology but can be seen helping out in internal medicine, radiology, surgery or wherever she is needed. Prior to TVEH she worked for Durham Region Animal Services as a care attendant, The Pickering Horse Centre, and also spent time working at "The Dog Pad" with large groups of dogs. Tamara plans to continue pursuing a career working with animals.

Valerie Morrissey

Animal Care Attendants

Bio coming soon.

Dr. James Campbell


Originally from Winnipeg, Dr. Campbell had already completed a PhD in Neuroscience when he entered veterinary school at Michigan State University. There he continued his research into spinal cord injury and pain systems and completed specialty training in veterinary neurology, with an internship at Cornell University, and residency at North Carolina State University. He became board-certified in 2012 and practised in the Washington, DC area before joining TVEH in August 2014. Dr. Campbell's professional interests include brain and spinal surgery.